Sharda University considers ‘grievance’ as a feeling of unfair and discriminatory treatment in matters of interpretation and application of policies, rules and procedures, laid down by competent authority.
The Online Students Grievance Redressal Portal is a platform created by Sharda University that facilitates students / complainants to lodge his or her grievance(s) and to view the status of the action taken in regard to their grievance(s) on date, and the disposal thereof by the relevant competent authority(ies) in the University. The basic aim of the portal is to ensure transparency in the conduct of the various processes in the University, besides providing a mechanism for redressal of the grievances of the students/complainants.
The Online Students Grievance Redressal Portal is not the first port of call for routine queries/issues that may be faced by students for which appropriate mechanisms and procedures are already well defined. For such routine procedures and issues the appropriate channel must be invoked.
The Portal facilitates the university to search and browse grievances lodged, monitor the action taken in regard to the complaint(s) made on the portal, as also to contact the complainant, if necessary, directly through e-mail, phone or by post.
- Any complaint in academic matter, relating to the School, Department or Centre, shall be addressed by the School level Student Grievance Redressal Committee (SLSGRC).
- Any complaint of non-academic nature that does not relate to any academic Department, School or Centre shall be addressed by the Institutional Student Grievance Redressal Committee (ILSGRC).
- The above two committee are expected to resolve the grievance within a period of 15 days of the complaint received by them from the respective Schools/Service Departments.